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Privacy policy

Last updated: 2 th june 2022

Neybor™ is committed to protect your privacy and takes its responsibilities regarding the security of members personal information very seriously.

Data controller: Neybor Services SRL, Chaussée de Boondael 365, 1050 Brussels, Belgium. Enterprise number: BE0744.870.126


“Account“ contains all information and content that a registered User has provided on the Platform. This contains personal information, history, complaints, pictures, etc.

“Application“ is related to Neybor™ mobile application that can be used by the tenants to log an incident in a house, see other tenant’s profiles, check information about the house...

“Tenant“ is each person who has entered in a rental agreement facilitated by Neybor™ to live in one of the houses that Neybor™ manages.

“Neybor™“ is a company that manages coliving spaces in the name of landlords by finding tenants, managing their move-in, stay and move-out and tracking payment of rents.

“Platform“ (included Neybor’s "Site", "Application" and "Services") is an online platform used by tenants and future tenants to discover Neybor™, look for a room, apply for a room, subscribe to additional services, sign the rental agreement etc. It is the property of and is managed by Neybor™ and its subsidiaries.

“Services“ means the delivery of accommodation services and Real Estate management through its Platform and on site services.

“Site“ means Neybor™’s website available via

“User“ is any Tenant, future tenant or any other used that gives his email address on Neybor™’s website.

Scope of application

As used in this Privacy Policy, the terms "using" and "processing" of Personal Data (as defined below) include subjecting the personal information to statistical or other analysis and using or handling personal information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within the Neybor™ organization or among our affiliates internationally.

The terms of this Privacy Policy will govern the use of the Platform and contains important information on the collection and processing of Personal Data through the Platform by Neybor™. By using the Platform, you consent to our Privacy Policy. If you do not agree with any of the provisions of this Privacy Policy, please do not use our Platform.

Neybor™ ("we" or "us") provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, and disclosure of Personal Data we receive from Users of the Platform. This Privacy Policy applies to all Personal Data that is provided to us through the Platform .

What information do we collect?

Neybor™ collects and processes two types of information: (i) information Users provide to us, and (ii) information relating to the User's use of the Platform (collectively the "Personal Data")

Information you provide to us

Account: when you register to our Platform (i.e., fill in the online questionnaire to look for a room), give us your first name, last name, email address and phone number, send us an email or communicate with our customer service, you are voluntarily providing us with certain individually identifiable information that we collect and process. Such personal information may include but is not limited to your name, physical address, email address, telephone number, billing information, bank account details and other personal details like gender, age and other demographic information. By voluntarily giving us this personal information, you consent to such personal information being collected, used, disclosed, and stored by us, as described in our Privacy Policy. After you've registered to the Platform, we will collect additional information you may choose to provide to us on your Account, such as photos, descriptions of your interests, languages spoken, who you are, where you live and what you do for a living. Providing additional information helps other Users get to know you and fellow Neybor members. Additionally, we collect necessary information to prefill the rental agreements if you are moving into one of our rooms.

Correspondence: when you contact our customer service or anyone of the Neybor staff, we may keep a record of that correspondence and collect the necessary information to classify your question, respond to it and, if applicable, investigate any breach of our Privacy Policy. While we do not use this information for advertising, we may also use this information to identify and track potential problems and trends, and customize our Services to you.

Information we learn about you from your use of the Platform

We may collect or process certain non-personal information or aggregated data about how and when you use the Platform. This information is usually of a technical nature (device settings and information, including but not limited to the type of browser, Operating System, keyboard language, screen resolution, IP address, location, etc.) and behavioral nature (the actions taken by you on the Platform, including but not limited to access times, pages requested, actions executed, etc.) and is used to compile statistical data about the Use of our Platform.

We may also collect additional information in connection with your participation in any promotions offered by us and information you provide when giving us feedback.

Purposes of collecting information

Neybor™ only collects the Personal Data for the following purposes:

We require certain Personal Data to allow us to process your candidacy for a room on our Platform.

Beyond the collection of your Personal Data to provide the Service as a tenant manager, we may collect and use your Personal Data to: Improve user experience; Provide customer service; Perform marketing actions; Comply with legal and ethical requirements.

Tracking your use of the Platform will allow us to personalize our Service to your needs and identify potential new Services.

We will perform general customer administration of your Account by providing you with specific information and services available only to registered Users, sending you communications about the Platform (e.g. upcoming changes or improvements) as well as our other products and services and respond to your questions, treat your requests or troubleshoot any problems.

You can choose to opt-out of marketing promotions from Neybor™ and/or third parties and/or mail/email correspondence from Neybor) if you do not want that your Personal Data is used for any of the aforementioned purposes. If you do not want to receive commercial communications from us, you can choose to unsubscribe from such commercial communications at any time.

We may verify the compliance with your obligations set out in our Privacy Policy and investigate fraud and infringements on all applicable rules and regulations.

We will ask for your consent before using any Personal Data for a purpose other than those that are set out in this Privacy Policy. As mentioned above, you can object at any time to the use of your Personal Data for direct marketing purposes free of charge.

Disclosure to third parties

To payment parties - Neybor™ transfers certain Personal Data, which includes information about your method of payment and booking, to the credit or debit card company that issued the credit card used for your booking. Neybor™ would like to make you aware that these sites may have different security and privacy policies and that we have no control over and take no responsibility for any information contained in these sites. Neybor™ will never share these Personal Data with other parties.

For legal purposes - We may also disclose or provide access to your Personal Data in order to comply with the law or in case of illegal use, when we receive orders from legal authorities, to enforce our policies, and to protect the rights, property and safety of our Users, us or others.

To trusted third parties - Third parties can access all information intended to be made public by you on your Profile and meal pages. Such information may contain Personal Information. We do not sell, trade, or otherwise transfer your Personal Data to any third party, unless you give your explicit permission. This does not include trusted third parties who assist us in operating the Platform, conducting our business or servicing you (related to e.g. SaaS, payment processing), so long as those parties agree to keep this information confidential and to process such information solely in accordance with the purposes set forth herein.

Third Party Websites - While using the Platform you may encounter links to third party websites and platforms. Please note that such third party websites are not related to the Platform, and we assume no responsibility or liability whatsoever with regard to privacy matters or any other legal matter with respect to such third party websites. We encourage you to carefully read the privacy policies and the terms and conditions of such websites.

Security of your Personal Data

In order to prevent the loss, misuse and alteration of your Personal Data on the Platform, we have implemented a variety of appropriate technical and organizational security measures conform with or exceeding industry standard technologies, in order to safeguard the confidentiality of your Personal Data and ensure your online safety. However, we cannot guarantee that unauthorized access will never occur.

You may not disclose to or share with any third parties your login details. Keeping your login details confidential and safe is your sole responsibility. If your password has been revealed or stolen, immediately inform us and report any privacy breach or abuse of login data by sending us an email at

Modification and deletion of information

We do not process your Personal Data any longer than is necessary for the purposes set forth in this Privacy Policy. However, we do store your Personal Data as long as your Account is active or when the processing of your Personal Data is necessary to allow you to make use of our Platform.

Access to and modification or deletion of your Personal Data is free of charge. You may review, update, modify or delete your Personal Data at any time. Please promptly update your Personal Data if it changes. If you wish to delete your Account, you can send us an email at and we will process your request. Personal Data added by you will be stored for six (6) months after you delete such Personal Data or delete your entire Account. Please note that any of User Generated Content you posted on the Platform will remain publicly viewable on the Platform after deletion of your Account.

Storage of Personal Data

We shall store your Personal Data on our service providers' servers located in the United States. This means your Personal Data may be processed on a server located outside the country where you live. By registering your Account on the Platform, you acknowledge and agree that the Personal Data that you provide, including sensitive personal information, may be transferred outside the country you live in.

Modification of this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes to the Privacy Policy will be published on the Platform, so please consult this Privacy Policy frequently. In case of significant changes to the Policy that results in Neybor™ using your Personal Data in a manner materially different from that stated at the time of the collection, we will provide you with a notice on the Platform and/or send you an email notification. Changes to this Privacy Policy are effective as of the stated date of last revision. By continuing to use the Platform after the latest update date, you explicitly state that you have read, understand, accept and agree to the changes in the Privacy Policy. If you don't agree with the changes to the Privacy Policy, you may not further use the Platform.


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If you have any further questions about our Privacy Policy or its implementation, please contact

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